The CESVIMAP project “Virtual Reality for automobile loss adjusters” is one of MAPFRE’s three candidates in the final of the 2018 EFMA-ACCENTURE AWARDS for innovation in insurance.

The CESVIMAP project, along with the MAPFRE España project and MAPFRE Puerto Rico project have been chosen from among 320 innovations presented by 45 countries.

Claims Management Category:

  • Virtual Reality Training for Automobile loss adjusters: CESVIMAP
  • Catastrophe claim payments platform–CATCLAIMS: MAPFRE PUERTO RICO


Connected Insurance & Ecosystems Category:


This entails a virtual experience, similar to that which professionals will have with a physical car. The unavailability of resources (parts or automobiles) required during on-site training affects the developing of these capacities. This technology makes it possible to perform specific trainings without this cost.

It involves knowledge without occupational risks involved -trainees (loss adjusters) can practise on certain cases associated with occupational risk prevention and avoid any form of accident related to electrical hazards-. It can also improve their ergonomics.

This innovative and attractive training method will have a greater impact on the people who have participated in many other “traditional” training programmes (the so-called “wow” effect).

This new tool adapts to any professional profile. The glasses enable them to immerse themselves in a practical learning experience. They have a direct and astonishing effect on pupils.